New matter intake
Capture a consistent first-pass summary and route it by practice area, location, urgency, and availability.
Law-firm intake and follow-up automation
Answer new-matter calls before prospective clients call the next firm.
We implement approved intake, jurisdiction, matter-type, conflict-check handoff, consultation booking, and attorney routing without giving legal advice.
- New matter intake
- Consultation booking
- Lead follow-up
The operating problem
What changes in the workday.
A law-firm AI receptionist can collect contact details, practice-area intent, jurisdiction, deadlines, opposing-party names for a later conflict process, and a concise non-privileged summary. It can book an approved consultation or create a priority callback, but it must not provide legal advice, promise representation, or decide whether the firm will accept a matter.
- New matter intake
- Consultation booking
- Lead follow-up
From interruption to action
New matter intakeImmediate approved response
→Consultation bookingStructured details in one record
→Lead follow-upBooked, routed, or assigned follow-up
→Where to start
Choose the first bottleneck worth fixing.
Each starting point has a trigger, approved decision path, completed action, system update, and human owner.
Consultation booking
Offer approved consultation windows, collect required intake information, and send confirmations.
Lead follow-up
Reconnect with incomplete forms, missed calls, and prospective clients who have not scheduled a next step.
Inspect the workflow
A controlled new-matter intake path for bankruptcy law firms.
Review a workflow example for capturing matter type, jurisdiction, urgency, contact details, consultation requests, and immediate human escalation where needed.
- New matter intake
- Consultation booking
- Lead follow-up
- Human handoff rules and an accountable owner
Planning view
What could faster new-matter intake protect?
Use a conservative expected value for qualified matters, not total case value. Sensitive legal decisions remain with qualified staff.
Illustrative law firms scenario
Current estimated value
With the improved planning rate
Potential value recovered
Planning estimate only. Actual results depend on demand, capacity, lead quality, pricing, permissions, and team follow-through.
Practical starting points
Start with one visible bottleneck, then expand from evidence.
Each implementation has an approved trigger, decision path, completed action, system update, and human owner.
New matter intake
Capture a consistent first-pass summary and route it by practice area, location, urgency, and availability.
Consultation booking
Offer approved consultation windows, collect required intake information, and send confirmations.
Lead follow-up
Reconnect with incomplete forms, missed calls, and prospective clients who have not scheduled a next step.
Questions before launch
Questions buyers ask before an industry implementation
These answers define the implementation boundary. Final scope depends on your tools, data, policies, permissions, and team handoffs.
Can the AI give legal advice?
No. The workflow is designed for administrative intake, approved firm information, scheduling, and routing. Legal analysis and advice stay with qualified legal professionals.
Does a completed call mean the firm represents the caller?
No. Scripts clearly state that intake does not create a lawyer-client relationship or guarantee that the firm will accept the matter.
Can it support conflict-check intake?
It can collect names and matter information for your staff or system to review, but your firm remains responsible for the actual conflict process and engagement decision.
Can urgent matters be escalated?
Yes. Approved urgency signals, deadlines, detention, court dates, or caller requests can trigger an immediate human callback or transfer path.
Can it follow up with incomplete inquiries?
Yes. The workflow can send approved reminders or make consented follow-up calls while recording each attempt and outcome.
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Start with one useful workflow
